Editor

A good customer experience is at the core of high-quality customer service. Ensuring customers can access their preferred channel and receive a consistent buying experience is at the heart of omnichannel customer support. Consider the benefits that result: Greater customer loyalty: Omnichannel customer experience creates speed, convenience, transparency and trust. Seamless interactions show customers that … Read more

In his medical school classes at Washington State University, Joel Bervell was constantly reminded of health care disparities during lectures, like how Black and brown people were more likely to die of Covid-19 and how where you live can impact life expectancy. But he was never taught why these inequities exist in the first place. … Read more

Automated customer service has the potential to benefit both small businesses and enterprises. Read along to learn more about the benefits of implementing automated customer service, from saving time and money to gaining valuable customer insights. Save agents time and reduce costs Automated customer service can save your agents time by automatically tagging tickets and … Read more