Medical billing and collections can hurt people when they are already struggling with a health crisis. If this sounds like you or a loved one, help is available. We are on your side to make sure you are treated fairly. Here are some steps you can take. Check your bills for accuracy When it comes … Read more
Why do I need to evaluate health information? Health information is easy to find. But finding reliable health information takes a little effort. Some of the health information you get from newspapers, magazines, books, TV, the Internet, and social media is up to date and trustworthy. But some is not. That’s why it’s important to … Read more
A good customer experience is at the core of high-quality customer service. Ensuring customers can access their preferred channel and receive a consistent buying experience is at the heart of omnichannel customer support. Consider the benefits that result: Greater customer loyalty: Omnichannel customer experience creates speed, convenience, transparency and trust. Seamless interactions show customers that … Read more
In his medical school classes at Washington State University, Joel Bervell was constantly reminded of health care disparities during lectures, like how Black and brown people were more likely to die of Covid-19 and how where you live can impact life expectancy. But he was never taught why these inequities exist in the first place. … Read more
Many customers will continue doing business with you after they’ve been dissatisfied and complained. In fact, according to the service recovery paradox, a complaint is an opportunity that can actually result in the customer having a more positive view of your business after a complaint is resolved than before they ever had a problem. Being … Read more
Automated customer service has the potential to benefit both small businesses and enterprises. Read along to learn more about the benefits of implementing automated customer service, from saving time and money to gaining valuable customer insights. Save agents time and reduce costs Automated customer service can save your agents time by automatically tagging tickets and … Read more
How well are your company’s products and services meeting your customers’ expectations? More importantly, how can you tell? The answer lies in measuring customer satisfaction. Customer satisfaction is a common buzzword thrown around in management and customer service meetings. But too often, it’s discussed in vague terms because there isn’t a single customer satisfaction metric … Read more
How to read an explanation of benefits (EOB) See what an explanation of benefits looks like (PDF) What’s an explanation of benefits? An explanation of benefits (EOB) shows you the total charges for your visit. An explanation of benefits isn’t a bill. It helps you understand how much your health plan covers, and what you’ll … Read more
What is hip replacement surgery? Hip replacement is the removal and replacement of portions of the pelvis and femur (thighbone) that form your hip joint. It is performed primarily to relieve hip pain and stiffness caused by hip arthritis. This procedure is also sometimes used to treat injuries such as a broken or improperly growing … Read more
Many people find peer support a helpful tool that can aid in their recovery. There are a variety of organizations that offer support groups for consumers, their family members and friends. Some support groups are peer-led, while others may be led by a mental health professional. Who should use support groups? Support groups are offered … Read more