Consistently delivering a great customer experience (CX) can turn a casual shopper into a loyal customer. But even companies known for providing top-tier customer service have to deal with difficult customers. The key is to leverage your customer service skills to flip the negative situation into a positive interaction. The stakes have never been higher: … Read more
Publish Date: 12/21/2022 A second opinion refers to a fresh interpretation of a given diagnosis or treatment plan indicated by another doctor. Obtaining a second opinion can increase your confidence in your diagnosis and treatment plans and ensure you choose a physician you have a comfortable rapport with. Some doctors also have access to emerging … Read more
Today, organizations and business leaders focus more on customer attention than ever before, because of the distinct advantage it provides in an increasingly competitive landscape. Companies understand that to be successful, they need to attract and retain customers who have ever-easier access to reviews, rankings, and other information that helps them make informed choices. More … Read more
We encourage you to be fully informed about your health. Below, find suggested questions to ask your doctor. They may or may not relate to you, depending upon the disease or condition. About Your Symptoms or Diagnosis What is the disease or condition? How serious is my disease or condition and how will it affect … Read more
This post has been modified to reflect new information since its original publication. Hospitals have always valued their public image, but most have not viewed it as a strategic priority until recently. However, the growing number of online review sites, shifting patient demographics, and evolving insurance rules are now leading hospitals across the country to … Read more
According to a Gartner report on customer experience (CX), even with an emphasis on creating a world-class customer experience, over 70% of CX leaders struggle to design projects that increase customer loyalty and achieve results. This is especially troubling, considering that the report also indicated that CX drives over two-thirds of customer loyalty, outperforming price … Read more
(Bill O’Leary/The Washington Post) Machines are eating humans’ jobs talents. And it’s not just about jobs that are repetitive and low-skill. Automation, robotics, algorithms and artificial intelligence (AI) in recent times have shown they can do equal or sometimes even better work than humans who are dermatologists, insurance claims adjusters, lawyers, seismic testers in oil … Read more
Customer service is a crucial aspect of any business. It goes beyond simply addressing customer inquiries and concerns. Exceptional customer service can have a profound impact on customer loyalty, reputation, and ultimately, sales. In this article, we will explore the various ways in which customer service can benefit your business and provide insights into how … Read more
How can organizations effectively engage customers in an increasingly digital landscape? This question remains a top priority for businesses in the business-to-consumer (B2C) sector. As traditional business models erode due to the rise of digital platforms, organizations are searching for innovative strategies to keep customers engaged and loyal. Engaged customers not only deliver greater value … Read more
Make a list of questions in advance and then be sure to ask them at your doctor visit. Bring a friend along to act as another set of ears. It’s easy to feel rushed at a doctor’s appointment or unsure of the information and instructions you’re given. But with a little preparation, you can become … Read more