How to read an explanation of benefits (EOB) See what an explanation of benefits looks like (PDF) What’s an explanation of benefits? An explanation of benefits (EOB) shows you the total charges for your visit. An explanation of benefits isn’t a bill. It helps you understand how much your health plan covers, and what you’ll … Read more
What is hip replacement surgery? Hip replacement is the removal and replacement of portions of the pelvis and femur (thighbone) that form your hip joint. It is performed primarily to relieve hip pain and stiffness caused by hip arthritis. This procedure is also sometimes used to treat injuries such as a broken or improperly growing … Read more
Many people find peer support a helpful tool that can aid in their recovery. There are a variety of organizations that offer support groups for consumers, their family members and friends. Some support groups are peer-led, while others may be led by a mental health professional. Who should use support groups? Support groups are offered … Read more
Consistently delivering a great customer experience (CX) can turn a casual shopper into a loyal customer. But even companies known for providing top-tier customer service have to deal with difficult customers. The key is to leverage your customer service skills to flip the negative situation into a positive interaction. The stakes have never been higher: … Read more
Publish Date: 12/21/2022 A second opinion refers to a fresh interpretation of a given diagnosis or treatment plan indicated by another doctor. Obtaining a second opinion can increase your confidence in your diagnosis and treatment plans and ensure you choose a physician you have a comfortable rapport with. Some doctors also have access to emerging … Read more
Today, organizations and business leaders focus more on customer attention than ever before, because of the distinct advantage it provides in an increasingly competitive landscape. Companies understand that to be successful, they need to attract and retain customers who have ever-easier access to reviews, rankings, and other information that helps them make informed choices. More … Read more
We encourage you to be fully informed about your health. Below, find suggested questions to ask your doctor. They may or may not relate to you, depending upon the disease or condition. About Your Symptoms or Diagnosis What is the disease or condition? How serious is my disease or condition and how will it affect … Read more
This post has been modified to reflect new information since its original publication. Hospitals have always valued their public image, but most have not viewed it as a strategic priority until recently. However, the growing number of online review sites, shifting patient demographics, and evolving insurance rules are now leading hospitals across the country to … Read more
According to a Gartner report on customer experience (CX), even with an emphasis on creating a world-class customer experience, over 70% of CX leaders struggle to design projects that increase customer loyalty and achieve results. This is especially troubling, considering that the report also indicated that CX drives over two-thirds of customer loyalty, outperforming price … Read more
(Bill O’Leary/The Washington Post) Machines are eating humans’ jobs talents. And it’s not just about jobs that are repetitive and low-skill. Automation, robotics, algorithms and artificial intelligence (AI) in recent times have shown they can do equal or sometimes even better work than humans who are dermatologists, insurance claims adjusters, lawyers, seismic testers in oil … Read more