If you need surgery, there is a wide range of options available to you. With new surgical centers constantly opening, it can be challenging to decide where to go. To help you make an informed decision, here are six important factors to consider when choosing where to have surgery. 1. Experience with Your Surgery The … Read more
Knowing how to give exceptional customer service is vital for the growth and sustainability of any business. Achieving a first-rate customer experience requires everyone on the team to be on the same page. At News Explorer Today, we understand the importance of organizational commitment and regular training to achieve this goal. If you are serious … Read more
Have you ever had a terrible customer service experience that made you swear off a company forever? You’re not alone. In fact, your customers would probably do the same if they had a negative experience with your brand. That’s why delivering exceptional customer service is crucial for building loyalty and standing out from the competition. … Read more
You may have a fantastic product, but if your customer service is unhelpful, unreliable, or just plain hard to get in touch with, folks will hear about it, and you’ll lose customers over it. That’s one big reason why investing in customer service is key to long-term business success. But what does it mean to … Read more
Estimates of the cost of poor customer service range from $75 billion to $1.6 trillion per year. This astounding figure is the result of a myriad of problems including not understanding what the customer desires, cost-cutting strategies, sacrificing customer satisfaction for growth, the dehumanizing (computerization) of customer service, and multiple other reasons. Organizations can create … Read more
Customer service plays a crucial role in the success of any business. In fact, studies have shown that consumers are willing to spend 17 percent more with companies that deliver exceptional customer service. However, in an era dominated by social media, negative news tends to spread faster than positive news. This often means that stories … Read more
When it comes to healthcare, everyone wants to receive the best possible treatment. But how can we determine which hospitals are truly the best in the world? Newsweek, in partnership with Statista, has analyzed data on 2,400 hospitals across 30 countries to create a list of the top hospitals worldwide. Methodology To compile this prestigious … Read more
Good customer service never goes out of style. It is the backbone of any successful business, keeping customers coming back for more. With the rise of social media, negative feedback often overshadows the positive, making it harder to find examples of good customer service. But today, we’re shining a spotlight on the positive, offering you … Read more
Continually improving customer service performance is vital as it’s one of the definitive drivers of company profitability. In fact, it’s not unrealistic to expect sales increases of 20% or more of total company revenue by delivering excellence in customer service. Fortunately, there is an abundance of tactics you can try to improve your team’s performance. … Read more
Are you feeling anxious about an upcoming hospital stay or surgery? It’s completely normal to have concerns and questions. Knowing what to expect and how to prepare can help alleviate some of that anxiety. In this article, we’ll provide you with essential information on how to get ready for your appointment or hospital stay, ensuring … Read more