Managing customer retention is vital for the sustainable growth of any business. In fact, research from Harvard Business School reveals that increasing customer retention rates by only 5% can result in a significant boost in profits ranging from 25% to 95%. Poor customer retention is akin to filling a bucket with holes in the bottom … Read more
If you ask me about the future of customer service, I’ll say it belongs to the companies who view customer support as a competitive advantage rather than a cost center. In the Support Driven community, we recognize the emergence of customer support as a career, and we’re always thinking about ways we can do it … Read more
Globally, the field of preventive medicine has proven to be essential in averting disease incidence, mitigating health complications, and maintaining a thriving society. Preventive medicine encompasses a range of disciplines and is often overlooked, particularly in Western countries where access to clean water, proper sanitation, nutritious food, and effective vaccination programs are taken for granted. … Read more
Thinking about an upcoming hospital stay can make people feel a little worried. But if you need to go to the hospital, knowing what to expect before you get there can make things a little easier. Why Do People Go to the Hospital? People need to go to the hospital for different reasons. Some may … Read more
Have you ever left your doctor’s office realizing you forgot to ask an important question? Or were you frustrated because you didn’t fully understand the doctor’s instructions? These tips may help. Decide what questions are most important to ask the doctor Before your appointment, pick three or four questions or concerns that you most want … Read more
Welcome to News Explorer Today! In this article, we will explore the different types of customer expectations that all researchers should understand. Customer expectations play a crucial role in shaping the success of businesses, and it is essential to meet and exceed them to ensure customer satisfaction and loyalty. What are Customer Expectations? Customer expectations … Read more
Companies have realized the importance of customer service and its impact on loyalty. According to a survey, 77% of customers are more loyal to businesses that provide excellent service. But what does great customer service look like in today’s world? Have customer expectations changed? In this article, we will explore the top 7 customer service … Read more
If you’re interested in volunteering for clinical research, you may wonder: What makes a study a good fit for me? How do I know it’s safe? Clinical research involves studying health and illness in people through observational studies or clinical trials. Participating in a trial or study has many potential benefits and also some possible … Read more
Despite the data showing that investing in customer service drives better business results, building a truly customer-centric company still takes courage. True customer centricity requires a deliberate commitment to principles that put customers first and foremost in all decisions. It’s not easy, and it doesn’t always come naturally. But if you succeed, it will directly … Read more
Most of us believe that our medical and other health information is private and should be protected, and we want to know who has this information. The Privacy Rule, a Federal law, gives you rights over your health information and sets rules and limits on who can look at and receive your health information. The … Read more