If you’re interested in volunteering for clinical research, you may wonder: What makes a study a good fit for me? How do I know it’s safe? Clinical research involves studying health and illness in people through observational studies or clinical trials. Participating in a trial or study has many potential benefits and also some possible … Read more
Despite the data showing that investing in customer service drives better business results, building a truly customer-centric company still takes courage. True customer centricity requires a deliberate commitment to principles that put customers first and foremost in all decisions. It’s not easy, and it doesn’t always come naturally. But if you succeed, it will directly … Read more
Most of us believe that our medical and other health information is private and should be protected, and we want to know who has this information. The Privacy Rule, a Federal law, gives you rights over your health information and sets rules and limits on who can look at and receive your health information. The … Read more
Customer service is the backbone of any successful business. It involves providing assistance and support to both new and existing customers throughout their journey with a company. From before the sale to after-sales care, customer service is a vital part of the overall customer experience. In today’s digital era, it happens across various channels, both … Read more
Health Literacy Affects Everyone Health literacy is important for everyone because, at some point in our lives, we all need to be able to find, understand, and use health information and services. Taking care of our health is part of everyday life, not just when we visit a doctor, clinic, or hospital. Health literacy can … Read more
More than a quarter of the top U.S. hospitals for patient experience fall under Providence’s umbrella, according to a new ranking from PEP Health. The Minneapolis-based AI platform extracts behavioral insights data from patient comments shared on multiple social media and review platforms. To rank the top U.S. hospitals for patient experience in 2024, PEP … Read more
Introduction In the face of the COVID challenge, many service businesses have undergone rapid digital transformation, especially in the online food services and meal delivery sectors. These businesses understand that loyal customers are crucial for maintaining growth and profitability. As a result, business owners and executives are continuously working to develop and maintain positive customer … Read more
Does your company rely solely on numbers and data to measure the growth and success of your customer service team? While data-backed insights are essential, it’s also important to consider how to improve your data points if they’re not meeting your goals or customer expectations. And sometimes, those improvements aren’t just about faster ticket resolution … Read more
Customer satisfaction is a critical aspect of any successful business. It refers to the level of happiness and contentment that customers experience when interacting with a company’s products, services, or customer support. High customer satisfaction indicates that customers are pleased with their experiences, resulting in increased customer loyalty, repeat business, and positive word-of-mouth referrals. So, … Read more
Fortunately, modern technology can help service providers address customer needs even more efficiently. It can enable a brand to become a good listener, be aware of all customer needs, meet them on the right platforms, and deliver the best solutions timely. Keep on reading to learn more about technologies, tools, and actionable practices that will … Read more