Customer service is the backbone of any successful business. It involves providing assistance and support to both new and existing customers throughout their journey with a company. From before the sale to after-sales care, customer service is a vital part of the overall customer experience. In today’s digital era, it happens across various channels, both … Read more
Health Literacy Affects Everyone Health literacy is important for everyone because, at some point in our lives, we all need to be able to find, understand, and use health information and services. Taking care of our health is part of everyday life, not just when we visit a doctor, clinic, or hospital. Health literacy can … Read more
More than a quarter of the top U.S. hospitals for patient experience fall under Providence’s umbrella, according to a new ranking from PEP Health. The Minneapolis-based AI platform extracts behavioral insights data from patient comments shared on multiple social media and review platforms. To rank the top U.S. hospitals for patient experience in 2024, PEP … Read more
Introduction In the face of the COVID challenge, many service businesses have undergone rapid digital transformation, especially in the online food services and meal delivery sectors. These businesses understand that loyal customers are crucial for maintaining growth and profitability. As a result, business owners and executives are continuously working to develop and maintain positive customer … Read more
Does your company rely solely on numbers and data to measure the growth and success of your customer service team? While data-backed insights are essential, it’s also important to consider how to improve your data points if they’re not meeting your goals or customer expectations. And sometimes, those improvements aren’t just about faster ticket resolution … Read more
Customer satisfaction is a critical aspect of any successful business. It refers to the level of happiness and contentment that customers experience when interacting with a company’s products, services, or customer support. High customer satisfaction indicates that customers are pleased with their experiences, resulting in increased customer loyalty, repeat business, and positive word-of-mouth referrals. So, … Read more
Fortunately, modern technology can help service providers address customer needs even more efficiently. It can enable a brand to become a good listener, be aware of all customer needs, meet them on the right platforms, and deliver the best solutions timely. Keep on reading to learn more about technologies, tools, and actionable practices that will … Read more
Infant and young child feeding practices play a crucial role in the nutritional status, overall health, and mortality rate of children under the age of 2. The World Health Organization (WHO) strongly advocates for breastfeeding, recommending that it be initiated within the first hour after birth, exclusively practiced for the first 6 months of life, … Read more
By Sydney Huynh What is self advocacy? Self advocacy is the ability to vocalize your needs in various settings such as healthcare. What are patient rights? Every patient is guaranteed a list of rights within healthcare. These patient rights include: the right to be treated with respect, the right to learn about your treatment’s risks … Read more
RWJBarnabas Health’s children’s hospitals have been recognized as some of the best in the nation for their outstanding pediatric care. U.S. News & World Report, a global leader in quality rankings, has named these hospitals among the Best Children’s Hospitals for 2023-2024. Leading the Way The Bristol-Myers Squibb Children’s Hospital (BMSCH) at Robert Wood Johnson … Read more