More than a quarter of the top U.S. hospitals for patient experience fall under Providence’s umbrella, according to a new ranking from PEP Health. The Minneapolis-based AI platform extracts behavioral insights data from patient comments shared on multiple social media and review platforms. To rank the top U.S. hospitals for patient experience in 2024, PEP Health gathered and analyzed more than 30 million online patient reviews shared between Jan. 1 and Dec. 31, 2023.
“For the first time, every hospital and clinic can be tracked for patient experience in real-time using the same meaningful methodology that reaches the often unheard voice of many patient communities,” Mark Lomax, MD, CEO of PEP Health, told Becker’s on the rankings. “The potential impact for value-based healthcare is huge.”
Overall Rankings
Hospitals with at least 300 staffed beds and at least 250 patient experience comments were assessed across seven domains: fast access, effective treatment, emotional support, communication & involvement, attention to physical and environmental needs, continuity of care, and billing and administration.
The top 30 hospitals scored significantly higher in continuity of care, attention to physical and environmental needs, and fast access. Among these hospitals, those belonging to Renton, Wash.-based Providence performed exceptionally well, excelling in more than half of the assessment metrics. However, the AI company noted that communication and emotional support are areas where Providence could still show improvement.
These are the top 30 hospitals for overall patient experience, according to the AI’s analysis:
- ECU Health Medical Center (Greenville, N.C.)
- Baton Rouge (La.) General Medical Center-Bluebonnet
- UCI Medical Center (Orange, Calif.)
- Swedish Medical Center-First Hill (Seattle)
- Providence Portland (Ore.) Medical Center
- Providence St. Vincent Medical Center (Portland, Ore.)
- UF Health Jacksonville (Fla.)
- Providence Little Company of Mary Medical Center Torrance (Calif.)
- Providence Sacred Heart Medical Center (Spokane, Wash.)
- Willis-Knighton Medical Center (Shreveport, La.)
- Henry Ford Hospital (Detroit)
- Mobile (Ala.) Infirmary
- NewYork-Presbyterian Weill Cornell Medical Center (New York City)
- Providence Alaska Medical Center (Anchorage, Alaska)
- Texas Health Dallas
- University Medical Center (Lubbock, Texas)
- Henry Ford Jackson (Mich.) Hospital
- Valley Medical Center (Renton, Wash.)
- Providence Regional Medical Center Everett (Wash.)-Colby
- Providence Saint Joseph Medical Center (Burbank, Calif.)
- BSA Hospital (Amarillo, Texas)
- Henry Ford Macomb Hospital-Clinton Township (Mich.)
- Ascension St. Vincent’s Birmingham (Ala.)
- Spectrum Health Butterworth Hospital (Grand Rapids, Mich.)
- Methodist University Hospital (Memphis, Tenn.)
- Providence St. Peter Hospital (Olympia, Wash.)
- Ochsner Lafayette (La.) General Medical Center
- Baylor Scott & White All Saints Medical Center-Fort Worth (Texas)
- Asante Rogue Regional Medical Center (Medford, Ore.)
- Texas Health Fort Worth
FAQs
Q: How were these rankings determined?
A: The rankings were determined by PEP Health through the extraction and analysis of behavioral insights data from patient comments shared on social media and review platforms.
Q: What criteria were considered for the assessment?
A: Hospitals with at least 300 staffed beds and at least 250 patient experience comments were assessed across seven domains: fast access, effective treatment, emotional support, communication & involvement, attention to physical and environmental needs, continuity of care, and billing and administration.
Q: Which hospital topped the charts for overall patient experience?
A: ECU Health Medical Center in Greenville, N.C., ranked first in the overall patient experience according to the AI’s analysis.
Conclusion
The ranking of the top 30 hospitals for patient experience provides valuable insights into the healthcare industry. With PEP Health’s AI platform, patient feedback is analyzed to improve the quality of care provided by hospitals across the United States. These hospitals have excelled in various areas, such as continuity of care, attention to physical and environmental needs, and fast access. However, there is always room for improvement, particularly in communication and emotional support.
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